By working with ON BRND or using our website, you agree to the terms below.

1. Scope of Work

Every project starts with a clear brief. We'll agree on deliverables, timelines, and pricing before anything begins. If the scope changes mid-project, we'll quote any additional work and confirm before proceeding. No surprises.

2. Payment Terms

Retainers are billed monthly in advance. Project work is split 50% upfront, 50% on completion. We accept payment via bank transfer. Late payments of more than 7 days may pause active campaigns and deliverables.

3. Revisions

Revisions are included as outlined in your proposal. They're there to refine — not restart. If feedback takes the project in a completely new direction post-approval, additional work will be quoted accordingly.

4. Ad Spend & Third Party Costs

Any ad spend across Meta, Google, TikTok or other platforms is separate from ON BRND's fees and billed directly to the client. We are not responsible for third party platform costs, policy changes, or account restrictions.

5. Results

We're committed to delivering real, measurable growth. However, we cannot guarantee specific revenue figures or ad performance outcomes. Results depend on market conditions, creative testing, and factors outside our direct control.

6. Ownership

Once final payment is received, you own everything we've created for you — creatives, brand assets, copy, and strategy documents. We reserve the right to feature completed work in our portfolio and case studies unless you request otherwise in writing.

7. Confidentiality

Everything you share with us stays with us. We won't share your business data, strategies, or financials with anyone outside the ON BRND team

8. Liability

We guarantee the delivery of work as outlined in the agreed scope. We are not liable for indirect damages, technical issues from third-party services (e.g. CMS platforms, plugins, hosting), or how the final work is used beyond our control.

We test and hand over everything in good faith and with professional care.

9. Termination

Either party can end a retainer with 30 days written notice. Any work completed up to that point will be invoiced and is payable. Deposits are non-refundable.

10. Updates to Terms

We like to show the work we’re proud of. Unless we’ve agreed otherwise, we may display the final product in our portfolio, blog, case studies, or social channels.

If the work involves sensitive material (e.g. pre-launch products, stealth brands), just let us know upfront and we’ll keep it private.

Questions? Email us at info@onbrnd.co.uk